Privacy Policy

This Privacy Policy explains how MyDocs24 (“we”, “us”, or “our”) collects, uses, and protects your personal information when you use our website and services.

1. Information We Collect

We collect the following information when you use our service:

• Personal details such as your name, email, and phone number
• Uploaded files and documents for translation
• Payment details processed securely via third-party payment providers
• Optional comments or notes submitted in the order form

2. How We Use Your Information

Your data is used only for:

• Processing translation orders and delivering certified results
• Communicating with you regarding your order
• Improving our services and customer experience
• Complying with legal or regulatory obligations

3. Data Security

We store all data on secure, encrypted servers. All documents are handled confidentially and accessed only by authorised translators and certifiers. Files are permanently deleted after the translation is delivered and verified.

4. Third-Party Services

We use trusted third-party providers, including payment processors and email services, such as Stripe and Zoho Mail. These providers handle your data in compliance with GDPR and their own privacy standards.

5. Cookies

Our website uses essential cookies to ensure smooth functionality and security. We do not use cookies for advertising or tracking purposes.

6. Your Rights

Under the GDPR, you have the right to access, modify, or delete your personal data. To exercise these rights, contact us at admin@axo.ie.

7. Data Retention

Uploaded files and related data are stored for up to 30 days after project completion, unless required longer for compliance purposes.

8. Contact

For questions about this Privacy Policy, contact us at:
Axion Web Studio Ltd
Email: admin@axo.ie
Registered in Ireland • CRO No. 797850